Fulfillment
Shipping & Returns.
Where we ship
Currently Canada and the United States only. We don't ship internationally at this time — if that changes, it'll be announced first on the Journal.
Processing time
Orders are packed and handed to the carrier within 3–5 business days of purchase. You'll receive a confirmation once your order ships.
Delivery time
Once shipped, most orders arrive within 5–10 business days, depending on destination and carrier. Rural and remote addresses can take longer.
Shipping cost
Shipping is free to Canada and the United States. The price you see at checkout is the price you pay — there are no hidden fees added afterward.
Returns & exchanges
Changed your mind? You have 30 days from delivery to return or exchange your frames. They need to be unworn and in their original condition, with the case and cloth they came with. Return shipping is paid by you — we recommend a tracked service, since we can only refund a parcel that reaches us.
How to start a return
Email us at the address below with your order number and whether you'd like a refund or an exchange, and we'll reply with the return address. Refunds go back to your original payment method within 5 business days of your return arriving; exchanges ship free as soon as it does.
Final-sale items
Orders placed with a discount code worth 30% or more of the item subtotal are final sale and can't be returned or exchanged. They're still covered by our warranty and by the damaged-order policy below. Checkout shows a notice whenever a code makes an order final sale.
Damaged or incorrect orders
If your order arrives damaged or isn't what you ordered, contact us at the address below within 30 days of delivery with photos of the issue. We'll send a replacement or a full refund — your choice — and cover any shipping involved.
Frame developed a defect after delivery, not at arrival? That's covered separately by our Warranty.
Questions about an order? Reach out to concierge@corvelle.store, or see our FAQ.